At South West Optics, we prioritize transparency and accountability in our operations. Below, you will find two key policies that are central to our commitment to customer satisfaction and ethical business practices: our Vulnerable Customers Policy and our Complaints Procedure. These policies outline our approach to supporting vulnerable customers and addressing complaints effectively.
To download, please click on the preferred format underneath the policy title. You can download the policy in a Word document or a PDF file.
SWO Vulnerable Customers Policy
Word.doc PDF
SWO Complaints Procedure
Word.doc PDF