60-Day South West Optics Promise
We know that choosing the right optic is not an easy task and here at South West Optics we will never leave you with an optic that is not right for your requirements.
Our 60 DAY SOUTH WEST OPTICS PROMISE means the risk of buying the wrong optic is a thing of the past!
We will swap out any optic purchased from us within 60 days of the purchase and exchange it for another brand, size, style as appropriate.
The S.W.O.P. has been designed for customers to fully evaluate their purchase for a period of 60 days to ensure it fully meets their requirements.
This enhanced exchange policy allows the customer to make an informed decision on magnification, finish and overall specification of the optic to ensure another unit does not fit their needs better. This is limited to one exchange per optic purchased within a 60 day period.
We won’t leave you with the wrong optic. All you will need to do is cover the cost of the postage of the unwanted optic and the delivery charge of the new unit.
Optics being returned to us entitled for the 60 Day S.W.O.P. need to be returned in a reasonable re-sellable condition as they will need to be resold as a used item at a reduced price.
We cannot take optics back with marks, dings or damage caused within the specified 60-day period. The optic will need to be clean and returned with its original box, paperwork and instructions.
If an alternative optic cannot be found at the time of your return, your original purchase will be left in credit until a suitable alternative is obtainable. If the replacement optic is cheaper than the original purchase the customer is supplied the cheaper optic but the remainder of the original payment is either left in a credit or can be spent on alternative goods.
Please note this does not affect your statutory rights and if the unwanted Optic is returned back to us within the statutory 14-day period in new condition without damage or scratches you are entitled to a full refund. The S.W.O.P. is in addition to your normal statutory rights and does not affect your statutory rights.
When does the 60-Day S.W.O.P. not apply?
When the optic is a special/custom order specifically to your own specifications
When the price/order has been specifically tailored to the customer and a unique one-off package price has been agreed upon
When the returned unit has been returned in a condition deemed un-sellable by our team; excess damage or distorted body etc.
The 60 day exchange period has been passed. (The 60 Day Exchange Period starts from the date the customer receives the initial item)
The customer has already used the South West Optics Promise in the stated 60-day period. A record of South West Optics Promise exchanges will be kept.
60-Day S.W.O.P. Example
Customer purchases BRAND X 8x32 binoculars and then after testing for 45 days realises that he/she has purchased the wrong optic and in fact requires a greater magnification range for the style of wildlife observation he/she is undertaking.
The customer completes the form below providing as much information as possible and explains they need a wider magnification range for long distance observation.
Providing we (South West Optics) approve the application once we receive the optic(s), we will make contact with the customer via phone or email with an outcome.
As the binoculars are covered by the South West Optics Promise and is in as new condition, the customer is able to exchange and upgrade their binoculars for BRAND Y 12x42, which is more suited for their wildlife observations.
The customer prints their email copy of the form below and includes, then returns the binoculars back in a decent re-sellable condition with the original box and paperwork.
The unwanted optic will be returned back to us at the customer’s own cost and examined and checked before the replacement unit is sent out at the customer's cost.
The returned unsuitable optic has been checked by our team and meets the requirements of the South West Optics and what was described on the form.
The payment for the more suitable replacement unit and return postage is taken and the optic is sent to the customer.
The customer receives the new unit and now has binoculars that are more suited for them rather than having to use or sell the previously incorrect item.